Changing your plan

All admins can change your UsabilityHub plan

In this article

How to change your plan 

  1. Click the drop-down from the navigation bar in the top right corner and select Billing  
  2. Click Change plans 
  3. Click Sign up now under your new plan 

If you haven't entered it already, you will be asked to provide billing information.

When you change plans, it's good to be aware:
  • You will not be charged immediately: you will be charged at your next billing date 
  • Your billing date remains the same
  • You’re given a credit for the remainder of your current billing period on your original plan
  • On your next renewal, you’re charged for the remainder period on the new plan and for the coming period on the new plan

If canceling your paid plan, you will remain on your current plan until the end of your billing cycle. 

Changing between monthly and annual billing

Annual to monthly: Your account will automatically receive a credit for  time  remaining on your annual subscription.

Monthly to annual: Your account will automatically receive a credit for the time left on your monthly subscription, and you'll be billed immediately for the annual subscription, minus this credit. Your next renewal date will be exactly 1 year from the update.