Receipts and invoices

Similar to billing and plan details, admins can access receipts and update invoice information. Note, the Billing email is where all invoices are sent. 

In this article

How to access receipts

Receipts are available here or by following these steps: 

  1. Click the drop-down from the navigation bar in the top right corner and select Billing  
  2. Under Payment and Subscription is Billing history where all receipts for UsabilityHub charges are listed

Each receipt can be downloaded as a PDF or viewed in HTML. When you select HTML, the receipt is not downloaded and instead a new browser window will open for you to view details. 

How to customize invoices 

  1. Click the drop-down from the navigation bar in the top right corner and select Billing  
  2. Under Billing details, you can update the billing email address (where invoices are sent), billing name, and provide additional detail
  3. Click Save billing details

Additional details is often used to have billing address or tax information included on invoices. 

Regional tax information 

For customers based in Australia, your invoice will show that the payment amount is inclusive of GST.

For customers based in the USA, UK, or European Union, the payment amount on your invoice is exclusive of state/local Sales tax, VAT, or any other similar taxes. If for some reason these charges are incurred on your behalf, we can provide you with a proper tax invoice stating as much.

Documents  

If you require vendor or tax forms please contact us, we are happy to help.  

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