Changing your plan

In this article

All admins on your account can change your subscription details.

Upgrade to a Pro subscription

When you upgrade from the Flexible plan to a Pro subscription, you'll be charged for all Admins and Team members on your account (but not Viewers, which are free).

Included in the paid plan:

  • Unlimited test upgrades
  • Custom test branding
  • Custom welcome and thank you test sections
  • Individual team permissions

1. Go to your Billing settings

Click the drop-down in the top right corner of the navigation bar and select Billing.

2. Click the "Upgrade" button

Under "Your plan", you'll see your current plan. Click the button to upgrade.

3. Choose your paid subscription

Double check the details and click "Subscribe and pay".

You'll see a confirmation that you've upgraded your subscription:

Cancel your subscription

When you cancel your subscription, you won't be billed again. You'll still have access to paid features until the end of your billing period.

After your billing period has finished, you'll be moved to the Flexible plan. All your users will be converted to Admins, with access to billing, user management and credit purchasing.

1. Go to your Billing settings

Click the drop-down in the top right corner of the navigation bar and select Billing.

2. Click the "Unsubscribe" button

Under "Your plan", you'll see your current plan. Click the button to unsubscribe.

3. Confirm the cancellation

We'd love to know why you're cancelling so we can make UsabilityHub better.

Double check the details and click "Unsubscribe".You'll see a confirmation that your subscription has been cancelled:

Change your billing period

You can change between monthly and annual billing any time.

When you change your billing period your account will automatically receive a credit for the time left on your current billing cycle (whether monthly or annual), and you'll be billed immediately for a whole period on your new cycle (whether monthly or annual), minus that credit. Any remaining credit will be kept on your account and applied automatically to future subscription renewals.

After changing your billing period, your next renewal date will be exactly one month/year from the date you made the change.

Switch to an Enterprise plan

The Enterprise plan is suited to companies with sophisticated procurement needs. We can provide SLAs, perform security audits, review and implement custom terms, and make arrangements for larger teams.

To change from any plan to an Enterprise plan, please contact our sales team.

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