There are a variety of reasons to delete a response from your own audience or from the UsabilityHub panel. Once deleted, a response cannot be recovered.
Responses ordered from the panel can be reported if they do not meet your expectations. When reporting a response from the panel you will be asked why it was unsatisfactory, this data is used to follow-up with panelists to maintain overall panel quality. Reported responses are automatically replaced at no cost.
Responses from your own audience can be deleted at any time without providing a reason.
To delete or report a response —
- Go to the Test Results tab
- Hover your mouse to the right of the individual response
- Click delete or report response, depending on if it is a response from the panel or from your own audience
- Confirm by clicking Delete this response or by selecting a reason for reporting the response
Keep in mind that for multiple choice responses you need to delete single responses from the raw data.