Why was my card declined?

Sometimes credit card payments will fail with the message "Your credit card was declined".

Unfortunately, we are not given a specific reason. Often this is because we're an Australian company, and credit card issuers can mistake your purchase as a "suspicious overseas transaction".

Please call your credit card issuer and ask them to allow your purchase with us. Alternatively, you can try using a different credit card.

If you're still experiencing issues, contact us, we are happy to help.

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