How to order responses from the UsabilityHub panel
There are two ways to recruit responses with UsabilityHub: from your own audience or ordering responses from the UsabilityHub panel. This article focuses on ordering responses from the panel.
In this article
Placing an order
You can order as few as 5 responses and as many as 1000. Navigate to the Recruit participants tab for the test you wish to place an order on and click the Place an order button. You can also access the recruitment tab via the dashboard by hovering your cursor over a test which will make a recruit participants button appear.
You’re able to set the number of participants and the demographic targeting you need. We’ll provide an estimate of how long it will take us to provide these responses in real-time as you make your changes. For common demographics, you should start receiving responses within a minute or two.
Paying for your order
Order prices are calculated in credits. You can pay for each order as you place it, or pre-purchase a larger volume of credits for your UsabilityHub account which you and your team can spend on response orders anytime.
Your order will automatically use available credits in your account. If additional credits are required you will be prompted to purchase them to complete your order.
Common Questions
Who is on the UsabilityHub panel?
Our panelists are diverse in age, education, gender, and location. Collectively they represent 150+ countries and 156 languages.
What if you don't have enough credits for your order?
Your order will automatically use available credits in your account. If additional credits are required you will be prompted to purchase them to complete your order.
- The time of day, and day of the week. Weekdays are faster than weekends.
- Your test's language. Tests in languages other than English can experience longer wait times.
- The demographics you specified, if any.
Take note of the estimated duration for results to arrive is provided for your order as you change the demographic target.
Can you place more than one order on a test?
Place additional orders for test responses at any time. Each order is only available to panelists who have not responded to the test already guaranteeing you always have unique panelists.