Occasionally we are unable to provide responses from the UsabilityHub panel. This may happen if you target very specific demographics or countries that are not yet well represented in our panel.
When this occurs we may offer to source responses for your test from our partner panel.
In this article
Placing an order with our partner panel
From the Recruit tab of your test click Place an order then enter the demographics you want to target.
If we are unable to fulfill your order using the UsabilityHub panel, you will see the following message below the order form where you can then click Place external panel order.
You can place an order for up to 400 responses with our external panel. If you need more than that, you can place multiple orders for the same test to get to the number you need. However, if you need a number much higher than 400 and we are unable to fulfill the order with our panel, reach out to our Support team who can help.
Demographics you can target on our partner panel
Level of education
These will be the only options for demographic targeting if you select the external panel at checkout. If you have any other demographics selected and then select the external panel, you will receive an error message and will need to remove those demographics before placing your order.
The following message will appear if you have set your test to either "Mobile only" or "Desktop only". If you would like to include device targeting or other demographics in your partner panel order, please reach out to our Support team to arrange this.
Cost to order responses from our partner panel
The cost per response varies depending on how much the external panel charges for the countries you want to target. If you choose to place our partner panel order, this will be paid for in UsabilityHub credits taken from your account's credit balance or paid for using the credit card on file.
After your external panel order has been placed and paid for, it will appear in your list of orders for the test. Our team will then arrange for the order to be fulfilled from our partner panel. It can take 24-48 hours to begin receiving results.
Differences between panels
There are important differences between responses ordered from the UsabilityHub panel and responses sourced from our partner panel.
Responses ordered from our partner panel:
Are priced differently, based on the countries you target
Are not reviewed for quality assurance by UsabilityHub
Take 24-48 hours before you begin receiving responses
Are not guaranteed to be unique if you place external panel orders on tests that are within variation sets
Can not be automatically replaced if they are deleted
If you experience any quality issues with the responses provided by our partner panel, please don't hesitate to report them to email@example.com. If a response doesn't meet our standards, we will replace that response free of charge within 7 days of your order being completed.