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To access your team management page, click the drop-down menu from your user avatar in the top right corner of the nav bar and select Team members.

How to invite collaborators to your team

On the Free plan

  1. From the Team Members page, enter a valid email address into the text box under Invite your team.

2. Click Invite. You'll be asked to confirm this action.

3. Once you click Invite again, we will confirm your invite was successful and send them an email with an invitation to join your account.

Once joined, they will be able to access all tests, as well as billing, user permissions, and other administrator settings.

The Free plan is capped at 3 collaborators. If you have a larger team, you'll need to upgrade to Basic or Pro.

On the Basic, Pro, and Enterprise plans

When inviting your collaborators, you will also have the option to choose the role for the user you are inviting. A collaborator can be an Admin or an Editor (For Pro and Enterprise plans). You can also invite Viewers, which are free but they can only view the tests on your account and can't create new tests. More on these below.

You will not have the option to edit collaborator roles or invite viewers if you are on the Free plan.

The Basic plan includes 3 collaborator seats and will support up to 10 seats, while the Pro plan includes 5 collaborators, supporting up to 15 seats. There is no limit to the number of free Viewers you can add to either plan.

If you have used all of the collaborator seats included in your plan and would like to invite another, you will be alerted to any fees associated with this action. Additional collaborator seats can be purchased at the cost of:

  • Basic plan - $30 per additional seat, per month ($25 per month if purchased annually)

  • Pro plan - $40 per additional seat, per month ($35 per month if purchased annually)

Team member permissions

Each team member is assigned a role with permissions limiting what they are able to do in your UsabilityHub account.

  • Account owners receive account correspondence, cannot be deleted by anyone, and can delete the UsabilityHub account. This role can be transferred to another team member.

  • Admins can manage account and billing settings, manage the team, purchase credits, create and manage tests, spend account credits, and view tests and results.

  • Editors can create and manage tests, spend account credits, and view tests and results.

  • Viewers can only view tests and results.

Transferring account ownership

If you are the account owner, you can click Edit next to any user that has the role of Admin and you will see an option to transfer account ownership to them.

Remember, the account owner receives account correspondence and cannot be deleted by anyone.

Common questions

Can I add Viewers to my Free plan?

No, the Free plan does not include view-only seats. You can, however, share your test results with colleagues by exporting or sharing the unique link to your results.

What if the user I want to add to my team already has a UsabilityHub account?

You won't be able to invite someone who already has a UsabilityHub account. We are happy to merge their account into yours, we just need both you and the user you're inviting to contact us with the request.

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