There are a variety of reasons to delete a response from your own audience or from the UsabilityHub panel. Once deleted, a response cannot be recovered.
Responses ordered from our panel can be deleted if they are of poor quality. While we do take proactive measures to ensure the integrity of our panel, every once in a while responses may slip through from panelists who do not have helpful intentions in taking our tests.
If you find results that:
are "spammy"; keyboard mashing or responses that don't make sense
are left blank when the question was not optional
are offensive or profane
are not in the correct language for your test
you can remove them from your results and we'll have them replaced automatically at no cost. When deleting a response from our panel you will be asked why it was unsatisfactory. This data is used to follow up with panelists to maintain overall panel quality.
Responses from your own audience can be deleted at any time without providing a reason.
How to delete a response
Find and open the response you want to delete. You can do this from any written answer by hovering over the answer and clicking on this icon:
You can also open the response from the sidebar, which lists all responses. Filters may be used in the test results to narrow this list, which can be helpful to isolate an errant click on a Click task, or to narrow down to participants who gave a particular response on a multiple-choice test.
From here you can view the response in full, which is a good opportunity to see the answers to all of the questions that it contains before you decide to delete it. To delete the response in full, click the Delete response button.
Select the reason for deletion, then click Report this response. Once complete, your test will automatically be sent back to the panel for a replacement response.
Can I remove responses that negatively skew my results, or responses from panelists I don't like?
We ask that you only use this feature to report poor panelists to us. Responses cannot be deleted to screen your results for the answers or panelists you want. When you delete a response, we automatically flag that participant for a quality review by our team, and removing valid responses can lead to fewer tests for those panelists. Our aim is to compensate all panelists that offer their time to give valid responses. Our team may reach out to you if unjustified use of this feature is detected.
💡 Pro tip: By default, questions are optional when you add them to the test builder. However, we recommend toggling on the "Required" option for most questions unless it's truly optional, such as "Any other feedback to share?". This will prevent multiple blank responses and ensure that you receive helpful insights from your participants.